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Frequently Asked Questions

General

What is Rosetta?

Rosetta is a text editing platform with RAG tools specifically designed for accuracy in clinical reasoning, literature retrieval, and note editing tasks.

Who can use Rosetta?

Rosetta is in private beta and available upon request to:

  • Physicians
  • Residents and fellows
  • Medical students at UCSF School of Medicine
  • Healthcare institutions

Request access

How much does Rosetta cost?

Pricing has not been announced. Beta users have free access during testing.

What browsers are supported?

Supported browsers:

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+

Keep your browser updated.

Is Rosetta available on mobile?

Rosetta is optimized for desktop browsers. Mobile support is planned.

Getting Started

How do I get access to Rosetta?

  1. Request access by email
  2. Receive login credentials
  3. Sign in at philipshih.org/apps/rosetta 
  4. Complete profile setup
  5. Start creating documents

Do I need to install anything?

No. Rosetta is web-based. No install is required.

How do I reset my password?

  1. Go to the login page
  2. Click “Forgot Password?”
  3. Enter your email address
  4. Use the reset link from your email
  5. Create a new password

If the email does not arrive, check spam or contact support.

Can I import existing documents?

Yes. Supported formats:

  • Microsoft Word (.docx)
  • Rich Text Format (.rtf)
  • Plain Text (.txt)
  • Markdown (.md)

Use File -> Import.

Using Rosetta

How do I create a new document?

  1. Click “New Document” or press Ctrl/Cmd + N
  2. Choose a template (optional)
  3. Start typing
  4. The document auto-saves every 30 seconds

What templates are available?

Built-in templates include:

  • History & Physical (H&P)
  • Progress Notes (SOAP)
  • Consult Notes
  • Discharge Summaries
  • Procedure Notes
  • ER Notes
  • Specialty templates

You can also create custom templates.

How do I use the Chat tools?

Method 1: Ask a question

  1. Click the tool icon or press Ctrl/Cmd + K
  2. Type your clinical question
  3. Review the response
  4. Insert it into the document (optional)

Method 2: Use selected text

  1. Highlight text in your document
  2. Right-click or press Ctrl/Cmd + Shift + A
  3. Choose an action (explain, expand, simplify)

Can the Chat tools make clinical decisions for me?

No. The tools provide information and suggestions, but they:

  • Do not replace clinical judgment
  • Should not be the sole basis for medical decisions
  • Can be wrong
  • Can help find relevant information and citations

Verify critical information and use clinical judgment.

How accurate are the Chat tools?

Rosetta uses RAG over medical literature and guidelines, but results can still be wrong.

  • Verify critical information
  • Check citations
  • Use primary sources for high-stakes decisions

How do I export a document?

  1. Open the document
  2. Click “Export”
  3. Choose a format (PDF, DOCX, HTML, or plain text)
  4. Select options (metadata, citations, etc.)
  5. Click “Download”

Can I share documents with colleagues?

Real-time sharing is not available yet. You can:

  • Export and send through approved channels
  • Copy and paste into EMR systems
  • Print for handoff

Privacy & Security

Is my data secure?

Yes. Rosetta uses:

  • Encryption: TLS 1.3 in transit and AES-256 at rest
  • Access controls: MFA and role-based permissions
  • Audit logs: Activity logging
  • Compliance: HIPAA-aligned infrastructure

Learn more about security

Is Rosetta HIPAA compliant?

Rosetta is designed to meet HIPAA requirements and supports BAAs for institutional users.

Does the system see patient information?

The RAG pipeline is designed to limit PHI exposure:

  • Google Cloud DLP scans for PHI
  • Identifiers are removed before processing
  • Requests are de-identified before tool use

Learn more about privacy

What happens to my documents if I delete them?

  • Deleted documents -> Trash (recoverable for 30 days)
  • After 30 days -> Permanently deleted
  • Backups -> Removed within 90 days

You can request immediate permanent deletion in account settings.

Can Rosetta employees see my documents?

Documents are encrypted. Staff access is limited to:

  • Explicit written consent for support
  • Valid legal process
  • Security incident investigation (de-identified when possible)

Where is my data stored?

Data is stored in HIPAA-aligned cloud infrastructure in the United States with encrypted backups in multiple regions.

Technical Issues

Rosetta isn’t loading. What should I do?

Try:

  1. Refresh the page (Ctrl/Cmd + R)
  2. Clear browser cache
  3. Check your internet connection
  4. Try a private/incognito window
  5. Update your browser
  6. Try another browser

If the issue persists, contact support with error details.

My document isn’t saving. Help!

Check:

  • Internet connection
  • Storage quota
  • Recent browser changes

Temporary fix

  1. Copy your text
  2. Refresh the page
  3. Create a new document
  4. Paste content
  5. Save manually (Ctrl/Cmd + S)

I’m getting “Rate Limit Exceeded” errors.

You have sent too many tool requests in a short period. Wait a few minutes and retry.

Rate limits:

  • Free tier: 100 requests/hour
  • Professional: 1,000 requests/hour
  • Enterprise: 10,000 requests/hour

The Chat tools aren’t responding.

Possible causes:

  • Tool service unavailable
  • Network issue
  • Restricted content

Try:

  1. Refresh the page
  2. Rephrase the question
  3. Check for PHI in the query
  4. Retry in one minute

Keyboard shortcuts aren’t working.

  • Browser shortcuts may conflict
  • Extensions may intercept keys
  • OS shortcuts may take priority

Check the keyboard shortcuts reference.

Features & Functionality

Can I use Rosetta offline?

Not currently. Rosetta requires internet connectivity for:

  • Chat and retrieval tools
  • Auto-save and sync
  • PHI detection and protection

Offline mode is planned.

Can I customize templates?

Yes.

  1. Create a document with your preferred structure
  2. Add placeholders for variable content
  3. Save it as a template
  4. Reuse it

Does Rosetta integrate with my EMR?

Direct EMR integration is planned. Current workflows:

  • Epic (copy/paste)
  • Cerner (copy/paste)
  • MEDITECH (plain text export)

Planned integrations include NextGen and athenahealth.

Can I use my own models?

Not currently. Rosetta uses a curated RAG system for clinical use. Enterprise customization may be available later.

Is there an API?

Yes. Rosetta provides a REST API for:

  • Document management
  • Template access
  • Tool requests
  • Export workflows

View API documentation

Can I collaborate with teammates in real-time?

Real-time collaboration is planned. Current workarounds:

  • Export and share documents
  • Use manual versioning
  • Merge changes across documents

Billing & Account

How do I upgrade my account?

Account tiers and pricing will be announced before general release. Beta users currently have full access at no cost.

How do I cancel my account?

Contact support to request cancellation. Export your data first if needed.

Can I get a refund?

A refund policy will be published for paid tiers. Beta users are not charged.

How do I update my billing information?

Billing features will be available when paid tiers launch.

Support

How do I report a bug?

Email philip@philipshih.org with:

  • A short description
  • Steps to reproduce
  • Browser and OS details
  • Screenshots (if relevant)

How do I request a feature?

Send feature requests to philip@philipshih.org.

Is there a user community?

A user community forum is planned. In the meantime:

  • Email questions to support
  • Join the beta mailing list
  • Follow updates by email

How do I contact support?

  • Email: philip@philipshih.org
  • Response time: Within 24 business hours
  • Security issues: Mark the subject as urgent

Didn’t find your answer?

Contact Philip Shih: philip@philipshih.org

Documentation

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